FREE SHIPPING ON ORDERS OVER $100
The delivery policy was updated on January 1, 2026. Please note that delivery times and shipping fees are not static; we will update our delivery policy based on market conditions.
Orders Processing Time
We take 1~2 business days for processing orders and upload tracking numbers.
Delivery Time & Shipping Fee
Enjoy our worldwide express shipping (delivery time is 4-7 business days after dispatch)! For orders under $100, a flat shipping fee of just $29.99 applies. Plus, spend $100 or more and get free shipping on your entire order.
Order Cancellation
Once your order has been paid, you need to cancel your order within 24 hours before our warehouse handles your order.
Customs Duty
We offer a special benefit for our customers by shipping your order as a sample. This means you will enjoy duty-free shipping with no customs duties or additional charges from the destination country. Place your order now and take advantage of hassle-free delivery without any extra costs!
Lifetime warranty and risk-free 100% satisfaction guarantee
We are confident that you will be satisfied with every purchase you make from us. However, if you are not completely satisfied with your purchase, we will make a full refund of the products subject to the following conditions:
Products must be returned in their original packaging and unopened within 14 days of purchase. (Please note that some products, such as biologicals, membranes, tissues, grafts, etc. have a limited useful life expectancy and are non-refundable due to regulations.)
To initiate a return, please contact us and include the order number in the subject of your message.
If you have any questions or need help with your return, feel free to contact us at [email protected]. Our support team is always here to help.
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