Lifetime Warranty & Risk-Free 100% Satisfaction Guarantee
We are confident that you will be satisfied with every purchase from DentalsSale.com. However, if for any reason you are not completely satisfied, we offer a risk-free return policy with the conditions outlined below.
Return Policy
If you wish to return a product, we will issue a full refund of the product price under the following conditions:
Products must be unopened, unused, and returned in their original packaging.
The return request must be made within 14 days of purchase.
Certain items are non-refundable due to regulatory and safety reasons, including but not limited to:
Biological materials
Membranes
Tissues
Grafts
Custom or special-order items
Return Shipping & Fees
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or damaged upon arrival).
We do not charge restocking fees on eligible returns.
Original shipping charges (if any) are non-refundable.
How to Initiate a Return
To begin the return process, please email us at [email protected] with the subject line:
“Return Request – Order #[Your Order Number]”
Once we receive your return request, our team will respond within 24 hours with return instructions.
Refund Processing Time
Once we receive and inspect the returned item(s), approved refunds will be issued to your original payment method within 5–7 business days.
You will receive a confirmation email once the refund has been processed.
Return Address
DentalsSale Returns Department
Room 209, Zone A, 2nd Floor, Building 2
No. 2850 Lianxi Road West, Jinze Town
Qingpu District, Shanghai, China
If you have any questions or need help with your return, feel free to contact us at [email protected]. Our support team is always here to help.
